Delivery & Returns
Items purchased online
Order and Delivery Information/Process
Once your order has been received you will be sent an automatic email to confirm the order has been placed.We will then contact you the day before your item is due to be dispatched and will let you know how we will be sending it.
We aim to process and dispatch items within 3-5 working days of receiving your order, unless the item is special order in which case it could take up to 15 working days. If for some reason your item will take longer than this, we will notify you. We send all parcels using either Royal Mail Signed For service or Royal Mail Special Delivery.
We will not be held liable for late delivery of goods caused by circumstances beyond our control. It is your responsibility to ensure there is a person to accept the delivery on the day specified. We will not be held responsible if the delivery was attempted and there was no one to receive the order.
We are unable to ship overseas unless a prior arrangement has been made. In which case, the delivery charge will be liable to change according to individual circumstances.
Please ensure the address given for delivery is secure as responsibility for loss or damage of the items passes to the customer at the point of receipt of goods. If someone without authority signs for the delivery/purchase at the address given by you, it will not be the responsibility of Walter Bull & Son.
The customer has 7 days after receipt of an email order acknowledgement to cancel their order. The customer will then be required to inform Walter Bull & Son of cancellation by email, fax or letter before returning the goods using the same standard of postage as used for delivery. The goods must be in their original unworn condition with all packaging and documentation included at time of posting.
It is the customers’ responsibility to ensure safe delivery of cancelled orders back to Walter Bull & Son. This will be performed at the customer’s own expense. Your refund will be processed in 3 to 5 working days and is subject to our checking the goods.
Please Note: We are unable to receive any returned earrings due to health and safety reasons. In this case, the order must be cancelled before goods have been shipped.
Please Note: We are only able to credit the account from which the original purchase was made.
Occasionally we understand that you may wish to return an item for an exchange or refund. Any item for exchange or refund must be unworn and returned at the customer’s own expense within 30 days from the date on the receipt. Your item may have a safety tag attached to it, once this has been removed we cannot accept items back for refund or exchange. This does not affect your statutory rights or our responsibilities.
Before posting, you must first make Walter Bull & Son aware either by phone or email. Any item returned to us without prior warning will not be accepted and will be returned to the customer.
The item must be in its original condition and packaging, accompanied by the original receipt and all packaging, labelling, accessories, manuals and any other documentation included at the time of posting. Without all documentation, we will not accept the item for refund or exchange.
We will not accept goods for return if they were special orders unless the goods are deemed to be faulty.
We will not accept goods for return if they have been engraved unless the goods are deemed to be faulty.
We can not accept earrings for return unless they are deemed to be faulty. This is due to health and safety reasons.
Items purchased in store
Refunds and exchanges
Excluding special orders or bespoke, we offer a full money back guarantee or credit note on our jewellery or watches if returned within 30 days of purchase. The pieces must be unworn, with all certificates if supplied, all original packaging undamaged, unaltered and with original receipt. We may need to inspect all elements before the refund and may ask for a few days to do so, at most 12 working days, reserving the right to charge a fair fee should any of these requests not be met. Your statutory rights are not affected. This excludes sale items which may not be exchanged or refunded, statutory rights excepting. Above these rights, we advise you to consider insuring your purchase against loss or accidental damage; your insurers will guide you as to your options.