Delivery & Returns

UK Delivery 

Order by 3pm Monday to Friday for next day delivery through Royal Mail. Orders placed on Saturday and Sunday will be posted on Monday. All of our jewellery is sent to you fully insured through Royal Mail so you can be sure that your parcel is in safe hands 

International Delivery 

Please note that any duties, taxes, customs fees or local import charges incurred in the destination country are the responsibility of the customer. We ship international orders via DHL.

From 29th August 2025, the United States introduced new import tariffs on goods imported from the United Kingdom. These charges are collected directly by DHL (or the relevant courier) on behalf of U.S. Customs prior to delivery. They are not included in the purchase price or shipping fee. Customers purchasing from the United States are responsible for paying any applicable import duties or customs fees to ensure successful delivery.

From 1st March 2026, the French Government introduced a small parcel tax (Taxe sur les Petits Colis) on packages valued at €150 or below sent from outside the EU to France. A €2 charge applies per item classified by HS code, in addition to any applicable VAT or import duties. This charge is collected by the relevant delivery partner (such as La Poste or DHL) prior to delivery.

Walter Bull & Son has no control over international customs charges or local taxes, and these are not included in the purchase price or shipping fee.

Click and Collect - Cirencester 

We’ll email you when your order is ready to collect from our shop at 10 Dyer Street, Cirencester.
Collection is available Monday to Saturday, 9:00 am–5 pm. Please bring your confirmation email when collecting.

Gift Wrapping 

Each order is carefully gift wrapped in our signature blue box, tied with a navy ribbon. The parcel is then cushioned in our monogrammed WB tissue and securely packed in a cardboard postage box.

If you would prefer not to receive your item gift wrapped, please contact us before placing your order. Otherwise, all purchases will be beautifully wrapped as standard.

Returns 

We hope you will be completely satisfied with your purchase. If for any reason you would like to return an online order, you have the right to cancel your order within 14 days of receiving your item.

How to return an online order

If you would like to return a web order, please email website@walterbull.co.uk within 14 days of receiving your item to let us know that your item is coming back to us. Once you have notified us, you then have a further 14 days to return the item.

Items should be returned to:

10 Dyer Street, Cirencester, GL7 2PF

Returns should be sent using Royal Mail Special Delivery, and you should retain proof of postage. Customers are responsible for paying the return postage cost. Please note that we cannot accept liability for items lost or damaged in transit. Alternatively, you are welcome to bring your item to our Cirencester store in person.

Refunds

We are able to issue a refund once the item has been returned to us within the required timeframes and has been received and inspected. Refunds will be issued to the original payment method within 14 days of us receiving the returned item.

Once a return has been approved, we will refund your original standard shipping cost in full, along with your purchase refund.

Condition of returned items

Please return the item in its original packaging along with a copy of your invoice.

We are unable to accept returns that show heavy signs of wear, accidental damage or misuse. We are also unable to accept returns for bespoke or made-to-order pieces, items that have been engraved or personalised, or items that have been altered or resized at your request, unless the item is faulty.

In-store purchases & repairs

For items purchased in store, or if you have any concerns following a repair, please contact us or visit us in our Cirencester shop and we’ll be happy to help.