Delivery & Returns

UK Delivery 

Order by 3pm Monday to Friday for next day delivery through Royal Mail. Orders placed on Saturday and Sunday will be posted on Monday. All of our jewellery is sent to you fully insured through Royal Mail so you can be sure that your parcel is in safe hands 

International Delivery 

Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer. We ship through DHL for international orders.

From 29th August 2025, the U.S. government introduced new import tariffs on goods imported from the United Kingdom. These duties are collected directly by DHL (or the relevant courier) on behalf of U.S. Customs before delivery. They are not included in the purchase price or shipping fee, and Walter Bull & Son has no control over these charges.

Customers purchasing from the United States are responsible for paying any applicable import duties or customs fees to ensure successful delivery. 

Click and Collect - Cirencester 

We’ll email you when your order is ready to collect from our shop at 10 Dyer Street, Cirencester.
Collection is available Monday to Saturday, 9:30 am–5 pm. Please bring your confirmation email when collecting.

Gift Wrapping 

Each order is carefully gift wrapped in our signature blue box, tied with a navy ribbon and wrapped in soft blue tissue paper. The parcel is then cushioned in our monogrammed WB tissue and securely packed in a cardboard postage box.

If you would prefer not to receive your item gift wrapped, please contact us before placing your order. Otherwise, all purchases will be beautifully wrapped as standard.

Returns 

We hope you will be completely satisfied with your purchase. However, if this is not the case, you have the right to cancel your online order within 14 days of receiving your item. To exercise this right, please contact us within this 14-day period by emailing website@walterbull.co.uk to let us know you wish to return your purchase. Once you have notified us, you then have a further 14 days to return the item to us.

We are able to issue a refund once the item has been returned to us within the required timeframes and has been received and inspected. Please return the item in its original packaging along with a copy of your invoice.

Please note that we are unable to accept returns that show heavy signs of wear, accidental damage or misuse. We are also unable to accept returns for bespoke or made-to-order pieces, items that have been engraved or personalised, items that have been altered or resized at your request, unless the item is faulty.

All returns should be sent using Royal Mail Special Delivery, and you should retain proof of postage. Customers are responsible for paying the return postage cost; however, once the return has been approved, we will refund your original standard shipping cost in full along with your purchase refund. Refunds will be issued to the original payment method within 14 days of us receiving the returned item.

Items should be returned to:

10 Dyer Street, Cirencester, GL7 2PF

Please note, we cannot accept liability for items lost or damaged in transit. Alternatively, you are welcome to bring your item to our Cirencester store in person.